Customer servicing involving the design and development of:

• A 400 seat call centre software to support customer servicing of credit cards
• An outbound calling software to increase sales effectiveness
• Web based data entry and call handling systems
• Web services for account management in TSYS platform

Business processing involving the design and development of:

• An automated application decision process for credit card applications
• Workflow processing systems
• A credit scoring and credit bureaux data integration and consolidation system
• A payments clearing and processing systems
• Multi-channel card application processing
• On-line debit card payment web services for use within telephone and internet channels

Systems Integration

• Seamless integration of CRM Software with Predictive Diallers
• Data integration services to consolidate and unify data from legacy systems
• Call centre systems integration
• CRM Software and CTI integration