As organisations constant change and adjust to the dynamics of their markets, they frequent acquire or divest themselves of parts of the business. The organisation needs to adapt and accomodate the change and continue moving forward.

Over the last few years we have helped several customers overcome major technical obstacles as significant programmes of change were executed.

We assisted one client as they executed a program to outsource customer management and sales centre to a new provider. Our challenge was to help provide a smooth transition by providing significant amounts of virtualisation and simulation software to simulate every major online system interface. The availability of this software 'call centre in a box' allowed the new call centre mangers to get all the staff trained up and familiar with the migrated account management and call centre software, before the overnight transition from one call centre to the new call centre opened.

A second credit card client made the difficult decision to change it's card processor. Once again this would require the transition of accounts from one platform to another. Our task was to adapt all the sales and retail applications, together with the online account management to seemlessly blend account data from both service providers during the transition. The work involved major developments to interface with the new account service interfaces to make available the capabilities of the new provider. Through the development of a comprehensive set of abstraction layers were were able to limit the impact of the change to the data access layer and parts of the business layer.

Back to integration.